Learning Plan: NAIT Ticketing Help-desk Training Full-day Workshop
Click below to see the full learning plan. This plan was designed for a full-day in-person workshop on new ticketing software help-desk employees use at a manufacturing plant. The detailed plan includes everything needed to implement the training, from supplies to printed information packets.
Generative AI Literacy Course Overview
This course was developed for undergraduate students in an e-learning asynchronous environment. Using multiple generative AI tools such as ChatGPT 4.0 and Claude.ai, I used iterative prompting to refine the overall goals, objectives, course outline, and authentic assessments with rubrics for each module. This course overview served as the basis for a full Rise course on Generative AI Literacy for College Students. Click below to view the document.
